BAB AL FAJER
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PRIVACY POLICY

Effective Date: January 14, 2026
Last Updated: January 14, 2026

1. Introduction

Bab Al Fajer Furniture Movers (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our moving services in Abu Dhabi, UAE, in compliance with UAE Federal Law No. 45 of 2021 on Personal Data Protection.

2. Information We Collect

2.1 Personal Information

We collect the following personal data when you request our services:

  • Full name and contact details (phone number, email address)
  • Current and destination addresses in Abu Dhabi
  • Emirates ID number (for verification purposes)
  • Property details (villa, apartment, office specifications)
  • Inventory of items to be moved
  • Payment information (credit card, bank transfer details)
  • Building access codes and security clearances

2.2 Automatically Collected Information

  • Website usage data (IP address, browser type, pages visited)
  • Cookies and tracking technologies
  • Service inquiry timestamps and communication records
  • GPS location data (only for delivery/moving purposes)

2.3 Third-Party Information

  • Building management contact details
  • Compound security requirements
  • Insurance provider information (if applicable)

3. How We Use Your Information

We use your personal data for the following purposes:

3.1 Service Delivery

  • Processing and executing your moving service request
  • Coordinating with building management and compound security
  • Scheduling professional crews and transportation
  • Providing accurate quotes and invoicing
  • Arranging insurance coverage for your belongings

3.2 Communication

  • Sending service confirmations and updates
  • Providing 24/7 customer support in English and Arabic
  • Sharing moving tips and planning resources
  • Responding to inquiries and feedback

3.3 Business Operations

  • Improving our moving services based on customer feedback
  • Training our crews and maintaining quality standards
  • Complying with Abu Dhabi Municipality licensing requirements
  • Maintaining financial records per UAE tax regulations

3.4 Marketing (with consent)

  • Sending promotional offers and seasonal discounts
  • Sharing moving tips and Abu Dhabi relocation guides
  • Customer satisfaction surveys

4. Legal Basis for Processing

We process your data based on:

  • Contractual necessity: To fulfill our moving service agreement
  • Legal obligation: Compliance with UAE laws and Abu Dhabi Municipality regulations
  • Legitimate interests: Business operations and service improvement
  • Consent: Marketing communications (you may opt-out anytime)

5. Data Sharing and Disclosure

5.1 We Share Information With:

  • Building management: For elevator bookings and access coordination
  • Insurance providers: For coverage verification and claims
  • Payment processors: For secure transaction processing
  • Government authorities: When legally required (Abu Dhabi Municipality, UAE tax authorities)

5.2 We DO NOT:

  • Sell your personal data to third parties
  • Share your information for unrelated marketing purposes
  • Transfer data outside UAE without appropriate safeguards

6. Data Security

We implement industry-standard security measures:

  • Encrypted data transmission (SSL/TLS)
  • Secure payment processing systems
  • Access controls and employee confidentiality agreements
  • Regular security audits and updates
  • Physical security for paper documents at our Abu Dhabi office

7. Data Retention

We retain your personal data:

  • Active service records: Duration of service + 2 years
  • Financial records: 5 years (UAE tax compliance requirement)
  • Marketing consent: Until you withdraw consent
  • Legal claims: As required by UAE statute of limitations

8. Your Rights Under UAE Law

You have the right to:

  • Access: Request copies of your personal data
  • Correction: Update inaccurate or incomplete information
  • Deletion: Request erasure of your data (subject to legal obligations)
  • Restriction: Limit how we use your data
  • Objection: Opt-out of marketing communications
  • Data portability: Receive your data in a structured format
  • Withdraw consent: For marketing and non-essential processing


To exercise your rights, contact:

Email: info@babalfajer.com
Phone: +971 55 157 6488
Address: M 26, Musaffah, Abu Dhabi

9. Cookies and Tracking

Our website uses cookies for:

  • Essential functionality (booking forms, quote requests)
  • Analytics (Google Analytics for website improvement)
  • Marketing (Facebook Pixel, Google Ads – with consent)

You can manage cookie preferences through your browser settings.

10. Children’s Privacy

We do not knowingly collect data from individuals under 18 years of age. Our services are intended for adults planning relocations in Abu Dhabi.

11. International Transfers

If data is transferred outside UAE (e.g., cloud storage providers), we ensure:

  • Adequate data protection safeguards
  • Standard contractual clauses
  • Compliance with UAE data protection requirements

12. Changes to Privacy Policy

We may update this Privacy Policy to reflect legal changes or business practices. Updated versions will be posted on our website with the “Last Updated” date revised.

13. Contact Information

Data Protection Officer:

Bab Al Fajer Furniture Movers

Email:  info@babalfajer.com
Phone: +971 55 157 6488
Office: M 26, Musaffah, Abu Dhabi

Complaints: You may file complaints with the UAE regulatory authorities if you believe your data protection rights have been violated.